Join us as a technical support specialist

Are you passionate about helping customers succeed with technology? Do you have a solid understanding of software and a knack for solving problems? Join our team as a Technical Support Specialist and be the friendly face behind our innovative software product that’s set to revolutionise the renewable energy market.

Location: Belfast (Office based with remote work flexibility)

Employment Type: Full Time

What You’ll Do:

· Provide first-line support to users of our software product via email, chat, and phone.

· Troubleshoot technical issues and guide customers through solutions.

· Collaborate with product and engineering teams to resolve complex cases.

· Document support interactions and contribute to our knowledge base.

· Ensure customer satisfaction by delivering timely and empathetic assistance.

What We’re Looking For:

· Strong customer orientation and communication skills.

· Basic technical understanding of software systems (e.g., installation, configuration, error handling).

· Ability to learn quickly and explain technical concepts clearly.

· Proficiency in Microsoft Word and Excel,

· Experience in a support or customer service role is a plus.

· Familiarity with ticketing systems and remote support tools is beneficial experience with Jira case management system is a strong advantage.

Why Join Us?

· Be part of a supportive and dynamic team.

· Work with a product that makes a real difference.

· Opportunities for growth and learning in a tech-driven environment.

· Enjoy a hybrid work model: primarily office-based in Belfast, with the option for remote work

If you are interested in applying for this role please send a CV detailing your relevant experience to Suzanne.neeson@joulen.com .